Quick Fix Blog
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Basic rules of IT
Wednesday 28th November 2007 2:27 PM
1. When you call us to have your computer moved, be sure to leave it buried under half a ton of postcards, baby pictures, stuffed animals, dried flowers, bowling trophies and children's art. We don't have a life, and we find it deeply moving to catch a fleeting glimpse of yours.
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2. Don't write anything down. Ever. We can play back the error messages from here.
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3. When an I.T. person says he's coming right over, go for coffee. That way you won't be there when we need your password. It's nothing for us to remember 300 screen saver passwords.
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4. When you call the help desk, state what you want, not what's keeping you from getting it. We don't need to know that you can't get into our mail because your computer won't power on at all.
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5. When I.T. support sends you an E-Mail with high importance, delete it at once. We're just testing.
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6. When an I.T. person is eating lunch at his desk, walk right in and spill your guts right out. We exist only to serve.
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7. Send urgent email all in uppercase. The mail server picks it up and flags it as a rush delivery.
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8. When the photocopier doesn't work, call computer support. There's electronics in it.
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9. When you're getting a NO DIAL TONE message at home, call computer support. We can fix your telephone line from here.
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10. When you have a dozen old computer screens to get rid of, call computer support. We're collectors.
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11. When something's wrong with your home PC, dump it on an I.T. person's chair with no name, no phone number and no description of the problem. We love a puzzle.
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12. When an I.T. person tells you that computer screens don't have cartridges in them, argue. We love a good argument.
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13. When an I.T. person tells you that he'll be there shortly, reply in a scathing tone of voice: "And just how many weeks do you mean by shortly" That motivates us.
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14. When the printer won't print, re-send the job at least 20 times. Print jobs frequently get sucked into black holes.
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15. When the printer still won't print after 20 tries, send the job to all 68 printers in the company. One of them is bound to work.
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16. Don't learn the proper name for anything technical. We know exactly what you mean by "my thingy blew up".
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17. Don't use on-line help. On-line help is for wimps.
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18. If the mouse cable keeps knocking down the framed picture of your dog, lift the computer and stuff the cable under it. Mouse cables were designed to have 20kg of computer sitting on top of them.
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19. If the space bar on your keyboard doesn't work, blame it on the mail upgrade. Keyboards are actually very happy with half a pound of muffin crumbs and nail clippings in them.
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20. When you get a message saying "Are you sure" click on that Yes button as fast as you can. Hell, if you weren't sure, you wouldn't be doing it, would you?
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21. When you find an I.T. person on the phone with his bank, sit uninvited
on the corner of his desk and stare at him until he hangs up. We don't have any money to speak of anyway.
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22. Feel perfectly free to say things like "I don't know nothing about that computer crap". We don't mind at all hearing our area of professional expertise referred to as crap.
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23. When you need to change the toner cartridge in a printer, call I.T. support. Changing a toner cartridge is an extremely complex task, and Hewlett-Packard recommends that it be performed only by a professional engineer with a master's degree in nuclear physics.
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24. When you can't find someone in the internal directory, call I.T. Support.
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25. When you have a lock to pick on an old file cabinet, call I.T. Support. We love to hack.
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26. When something's the matter with your computer, ask your secretary to call the help desk. We enjoy the challenge of having to deal with a third party who doesn't know anything about the problem.
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27. When you receive a 30mb (huge) movie file, send it to everyone as a mail attachment. We've got lots of disk space on that mail server.
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28. Don't even think of breaking large print jobs down into smaller chunks. Somebody else might get a chance to squeeze a memo into the queue.
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29. When an I.T. person gets on the lift pushing £10,000 worth of computer equipment on a cart, ask in a very loud voice: "Good grief, you take the lift to go DOWN one floor!" That's another one that cracks us up no end.
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30. When you lose your car keys, send an email to the entire company. People out in Pofadder like to keep abreast of what's going on.
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31. When you bump into an I.T. person at the grocery store on a Saturday, ask a computer question. We do weekends.
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32. Don't bother to tell us when you move computers around on your own. Computer names are just a cosmetic feature.
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33. When you bring your own personal home PC for repair at the office, leave the documentation at home. We'll find all the settings and drivers somewhere.
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34. At the end of the day always switch your computer off with all the applications running.
If it's not broke we can't fix it.
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35 Make sure that when you download porn off the internet at work you choose a good site. We can see everything you do.
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36. Remember the golden rule, RTFM - Ring the flipping man....
Posted 2:27 PM | 1 Comments | Permalink
Exchange 2003 - adding more email domains
Friday 27th July 2007 10:04 AM
You have Microsoft Exchange 2003 in your business, usually you will have the domain set to - yourcompany.local and this is what the users will be logging on to, then you'll have your internet domain, which will be yourcompany.co.uk, obviously your full domain name as registered on the internet.
You now decide you want to be able to send and recieve emails for an additional domain - maybe myothercompany.co.uk
The procedure is performed on the server, logged in as administrator.
Run the Exchange System Manager
Expand the - Recipients - folder
Highlight the - Recipient Policies - Folder
Right click the - Default Policy - entry and left click on properties
Select the - E-Mail Address (Policy) - Tab
Click the - New - button
Select - SMTP Address - and OK
Type in your domain - @myothercompany.co.uk
Ensure there's a tick in the "This Exchange Organisation is responsible for all mail delivery to this address"
Click - OK -
This has taken you back to the Defaultt Policy Property Policies box with your new address listed in there,
Put a tick in your new address entry and select - OK -
If you want all your users to use this email address then select YES on the dialogue box that pops up.
You're done.
Depending on the size of your Active Directory list tis can take 30 seconds to set up or a few minutes so give it 5 to be sure it's done and test the email.
Posted 10:04 AM | 0 Comments | Permalink
Welcome to the blog
Wednesday 25th July 2007 9:01 AM
Welcome to the PCFella blog, who is PCFella ?
PCFella is me, I have been a PC based engineer since the days of IBM PC's and XT's and have been a site based engineer for the main part of that.
In 1987 I underwent Apple Training and am proud to say that my Apple Passport has one of the lowest serial numbers in the country, although the photo is decidedly dodgy...
I worked for a short while with the Apple dealership in Manchester and later returned to PC based engineering, after 10 years experience as a service engineer I went self employed and ran what was to quickly become a very successful IT consultancy.
As with most small businesses I quickly found that I was no longer a PC fella, I was becoming more of an accountant and customer relations fella, and my annual holidays now seemed only to last Friday till Monday, what I needed was more staff and bigger premises, but this was only going to slow me down, training staff, changing business plans and generating even more business etc.
To cut a long story short I had an opportunistic phone call from an old friend and acquaintance who was now a director in a very successful Mac house, they really wanted to break in to the PC market but while Macs were their forte didn't have the PC expertise to make the change.
I joined as a consultant and soon after I was invited to be a director of the company which I accepted.
These days, the company shares it's concerns between PC, Mac and Internet based solutions, we provide ADSL installations, can perform cabling and infrastructures to virtually any level, provide Server and Workstation sales, firewalls to EAL level 4, Web based solutions, we provide the in-house developed Homebuild website system which you are looking at now. All this and I now get proper annual leave...
That brings us up to date, so from now on in less about how we got here and more about what is going on here and now, I hope the following entries in the blog will be primarily easy fixes to everyday problems but as we go on who knows what will appear in here. If you have any comments - make them, any disses - keep em', life's too short for them.
Posted 9:01 AM | 0 Comments | Permalink
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